This article assumes your computer has the following:
You can download the appropriate installation file by going to ascari.com.au in your web browser and clicking the support link (at the very top of the page).
Once you've reached the Customer Support Portal, click on Remote Supports (Downloads).
Next you'll need to select the approriate installation file for your computer see below for reference:
All you need to do is open the file you downloaded and click OK to any User Account Control prompts which may appear.
To confirm installation has been successful you should see a new icon appearing in your system tray (bottom right hand corner on Windows-based devices or upper right hand corner on Apple Mac OSX based computers).