This article assumes your computer has the following:

• Access to the internet
• Appropriate permissions to install software

Download the Installer

Download the appropriate installation for your comptuer system. For reference: 

• Microsoft Windows-based computers:
  • Remote Support - Windows Installer.exe or
  • Remote Support - Windows Installer.msi
• Apple Mac OSX based computers:
  • Remote Support - Mac OS X Installer.pkg

Installing the Support Client

All you need to do is open the file you downloaded and click OK to any User Account Control prompts which may appear.

To confirm installation has been successful you should see a new icon appearing in your system tray (bottom right hand corner on Windows-based devices or upper right hand corner on Apple Mac OSX based computers).