What is backed up?

• Exchange Online Mailboxes (including shared mailboxes, resource and room mailboxes as well as site mailboxes)
• Calendars
• Contacts
• SharePoint Online 
• OneDrive for Business
• Teams 

Please note there are some limitations due to Microsoft API's. An example of these limitations are:

• Files with a file name of greater than 255 characters and an entire path length of 4015 characters.
• Files stored in "Shared with me"
• Unsearchable SharePoint Sites 

How often are backups taken and stored for? 

Backups are taken appromiately every 8 hours, we try to stick to the schedule of 4.30AM, 12.30PM and 8.30PM but there may be slight deviations in this schedule depending on the speed backups, system outages etc. and backup execution scheduling. 

Backups data is retained for 365 days. This can be increased to meet compliance obligations if required by negotiation.

Pricing

The current pricing for SaaS Protection for Microsoft 365 is $4.40 Including GST, per month per license.

We use two methods to calculate the number of licenses your business is using:

1. Any licensed Microsoft 365 user is considered an active user and will consume one license.
2. Any unlicensed users or mailbox where the total backed up data within the account exceeds 1GB. This includes:
   • Any now unlicensed user (for example a former employee who has moved on).
   • Any shared, resource or room mailboxes.

Any unlicensed Microsoft 365 user (e.g. a former employee), shared, resource or room mailbox with backup data below 1GB in size will still be included in the backup however it will not require a license.

Fair Use Policy

Unless otherwise specified, service plans and accounts are not limited to a pre-defined amount of storage. However, all access and use of this service is subject to Fair Use policies that prohibit use that:

• Results in excessive bandwidth or strorage
• Harms services, networks or other resources and/or
• Cirumvents the intended use of the product\service.

In the event we reasonably beleive content or related product use violates the Fair Use policies, may disrupt or threaten the operation or security of any computer, network, system or the service, or may otherwise subject us to liability, we reserve the right to refuse or disable access to the product\service.

Tip! This is not a hard and fast rule, however acceptable storage usage should be balanced to around 50GB - 75GB of storage per license, averaged over all licensed users.