The rates listed below are effective as of the 1st of July 2024 for all ICT Consultancy & Support services provided by Ascari ITG.
Rates for ICT Consultancy & Support conducted within normal business hours:
- ICT Consultancy & Support - Business Hours (9AM - 5PM) @ $70.00 Including GST per 30 minutes.
Outside of normal business hours we will remove the two additional rates for planned and unplanned maintenance and revert to time-and-a-half rate with a minimum charge of 1 hour on weekdays, and 2 hour minimum on weekends and public holidays.
Additional Notes:
- As we have clients all over Australia, we will use your local time zone to determine the applicable rate not ours.
- Travel (if required) will be charged at the applicable rate listed above.
- Inter-state travel costs (if applicable) will be quoted on for approval prior to being incurred.
- Unless specifically stated we will use our best judgement to classify your requests to be actioned outside of business hours.
- During busy periods we may complete non-emergency work for you outside of normal business hours in order to "catch-up". If we chose to do this you will be charged at the standard Business Hours rate not at the either after hours rates.
- Availability for Planned After Hours and Emergency\Unplanned After Hours service is not guaranteed. We will use all reasonable endevours to action your requests as soon as possible.
Should you have any queries regarding the introduction of the two new after-hours rates above please feel free to contact us via:
